Deson Kitchens – Delivery Terms

The Terms detailed below apply to the sale of all goods supplied and delivered in the UK by Deson Kitchens. By ordering from Deson Kitchens you accept the terms and conditions contained here at the date of sale.

These Terms apply to all goods supplied by Deson Kitchens Limited, Company Registration 09551354, VAT registration number GB 210837141, with showroom and customer service facilities located at Unit H St Martin’s Trading Estate, Nickel Close, Winchester, Hampshire SO23 7RJ.

Ordering Process

When you order we require a limited number of personal details from you. These include your name, telephone number, email address, delivery/invoice address and payment details. These details allow us to fulfil your order and contact you if there is a problem with delivery.

We will send you emails relating to your order, including order confirmation and emails concerning progress of your order and installation details.

The placing of an order by a customer shall constitute an offer to the company to purchase goods at the current price advertised by the company.

All prices are exclusive of delivery and inclusive of vat at the prevailing rate.

Basis of the Sale

Contracts of sale will be made with Deson Kitchens Limited, whose registered office is 30 St Giles’, Oxford, United Kingdom, OX1 3LE, Company Registration Number 09551354.

The description of the goods, the quantity, the quality, the price, VAT and delivery costs are set out in our quotation. We will confirm receipt of your order.

Acceptance of your order and the completion of the contract between you and us will take place on payment of the initial deposit of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it.


We aim to give you a clear idea of the colour / style / finish of the products we sell. There can however be very slight variations in patterns, shade and textures colour between different factory productions but there are rarely any material alterations.

The company shall endeavour to supply all goods ordered. Products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order or part of your order cannot be fulfilled we will let you know.

When an item becomes unavailable we may supply a substitute item of equal or better quality. If you do not wish to keep the substitute item, please telephone our customer services department within 8 working days from receipt of goods, we will then arrange for a credit, or refund, at our discretion. If we require the product to be returned to us, our customer services department will arrange for collection at no cost to you. This does not affect your statutory rights.


Deson Kitchens Limited shall use its best endeavours to ensure that a customer’s order is delivered at the time and place requested by the customer. We will aim to deliver within the requested / quoted time frame but delivery times are not guaranteed. Delivery is only available in mainland UK. Delivery is not possible to PO Boxes.

Customers may collect their orders from the company’s premises at Deson Kitchens, Unit H St Martin’s Trading Estate, Nickel Close, Winchester, Hampshire SO23 7RJ. All collection of goods by customers from the company’s premises shall take place by prior arrangement with the company.

Orders collected incur no handling charge. If you require delivery by courier we will quote a carriage fee prior to delivery.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Please ensure that you open the packaging immediately upon receipt, and carefully read through the delivery note and plans provided (usually in the ‘Accessories’ box).


Where any product supplied by the company is damaged on receipt of goods, the company will provide the customer with a full credit or refund or, if the company wishes and the customer consents, replace the item.
Where there is a failure of, or a customer is not satisfied with, only a proportion of any item sold, the company’s liability to provide a credit or refund or to replace the item under these terms and conditions is limited to the proportion of that item which failed or was not satisfactory to the customer.

All kitchen goods are guaranteed for a period of 10 years from receipt of the item unless otherwise stated.


All goods supplied remain the property of Deson Kitchens until payment has been made in full by the customer.
Where a customer does not enclose proper payment with their order (whether because a cheque or credit card mandate is refused by the issuing bank or for any other reason), the company shall be entitled to make a charge for the administrative costs in requesting payment. We maintain the right to cancel the contract or suspend any further deliveries to you. This does not affect any other rights we may have.
We will safeguard your personal information in line with the data protection legislation.

We accept payment for goods in a number of ways:

  • Cheques(posted orders): Include with your order, a completed and signed cheque made payable to Deson Kitchens Limited. Cheques will be banked upon receipt.
  • Credit cards(online, post & telephone): We accept Visa, Mastercard and Debit cards. Please enter your card number, expiry date and the 3 digit security number, on the reverse of your Credit/Debit card, and signature on your order form. Your card will be charged directly when the order is placed.
  • BACS direct to our bank account, details on our invoice.

Risk and Ownership

Risk of damage to, or loss of the goods, passes to you at the time of delivery to you (or the agreed delivery address), or, if you fail to take delivery at the agreed time, when we tried to deliver.

We will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

You will own the goods once they have been successfully shipped and when we have received cleared payment in full.

We will not be liable for any loss caused to you by late delivery of our products, subject to our terms as laid out in our guarantee.


The company’s liability for any and all purposes including loss consequential to a breach of these Terms or if any item supplied is in any way unsatisfactory shall be limited to a maximum of:

  • The value paid by the customer to the company; plus
  • The value paid by the customer to the carrier; plus
  • The cost of returning any unsatisfactory goods to the company.

The company shall not be liable to replace any goods or refund or credit any sums paid by the customer except in accordance with these terms and conditions.

These terms and your use of this site are governed by and construed in accordance with the laws of Great Britain and any disputes will be decided only by the relevant courts.
If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

We will not be liable to you or in breach of the contract for delay or failure to perform due to a cause beyond our reasonable control, or our suppliers, including but not limited to acts of god, civil commotion, industrial dispute, riots, flood and legislation.

If you are a business user, you agree to indemnify us, and/or any of our affiliates and our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you.

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